Last updated September 12, 2024
This Privacy Policy describes how and why we, along with our subsidiaries and affiliates (collectively referred to as "Reserv," "we", "us", or "our"), might collect, store, use, and/or share ("process") your information when you use our services ("Services"), including but not limited to when you:
Throughout this Privacy Policy, "Personal Information" means any information relating to an identified or identifiable individual. We are committed to ensuring the privacy and integrity of the Personal Information you share with us or we otherwise collect as we provide these Services.
Questions or concerns?
Reading this Privacy Policy will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at privacy@reserv.com.
What Personal Information do we process?
When you visit, use, or navigate our Services, we may process Personal Information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about Personal Information you disclose to us.
Do we process any sensitive Personal Information?
We may process sensitive information in relation to our Services defined in this Privacy Policy.
Do we receive any information from third parties?
We may receive information from public databases, marketing partners, social media platforms, and other outside sources. Learn more about information collected from other sources.
How do we process your information?
We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.
In what situations and with which types of parties do we share Personal Information?
We may share information in specific situations and with specific categories of third parties. Learn more about when and with whom we share your Personal Information.
How do we keep your information safe?
We have organizational and technical processes and procedures in place to protect your Personal Information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more about how we keep your information safe.
What are your rights?
Reserv recognizes personal rights associated with regards to your Personal Information.
Personal Information You Disclose to Us
In Short: We collect Personal Information that you provide to us through the Service or otherwise.
We collect Personal Information that you voluntarily provide to us when you interact with the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You
The Personal Information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The Personal Information we collect may include the following:
Information Automatically Collected
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies.
The information we automatically collect includes:
Information Collected From Other Sources
In Short: We may collect limited data from public databases, marketing partners, social media platforms, and other outside sources.
In order to enhance our ability to provide services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, social media platforms, and from other third parties. This information includes mailing addresses, job titles, email addresses, phone numbers, intent data (or user behavior data), Internet Protocol (IP) addresses, and vehicle history information. If you interact with us on a social media platform using your social media account (e.g., Facebook or Twitter), we receive Personal Information about you such as your name, email address, and gender. Any Personal Information that we collect from your social media account depends on your social media account's privacy settings.
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
We process your Personal Information for a variety of reasons, depending on how you interact with our Services, including:
In Short: We only process your Personal Information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your Personal Information. As such, we may rely on the following legal bases to process your Personal Information:
In legal terms, we act as both "data controller" and "data processor" under European data protection laws. Where we determine the means and/or purposes of the data processing we perform, we are the "data controller" (such as in the case of collecting service related statistics for diagnosing and troubleshooting our website). Where we are processing your data on behalf of one of our customers (such as in the case of responding to a first notification of loss), we act as the "data processor". This Privacy Policy does not apply to the Personal Information we to the Personal Information we collect or process as a "data processor" on behalf of our customers. In those situations, the customer that we provide services to and with whom we have entered into a data processing agreement is the "data controller" responsible for your Personal Information, and we merely process your information on their behalf in accordance with your instructions. If you want to know more about our customers' privacy practices, you should read their privacy policies and direct any questions you have to them.
We may process your information if you have given us specific permission (i.e., express consent) to use your Personal Information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time.
In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:
In Short:We may share information in specific situations described in this section and/or with the following categories of third parties.
Vendors, Consultants, and Other Third-Party Service Providers.We may share your data with third-party vendors, service providers, contractors, or agents ("third parties") who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your Personal Information. This means that they cannot do anything with your Personal Information unless we have instructed them to do it. They will also not share your Personal Information with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct. The categories of third parties we may share Personal Information with are as follows:
We also may need to share your Personal Information in the following situations:
In Short:We are not responsible for the safety of any information that you share with third parties that we may link to or who advertise on our Services, but are not affiliated with, our Services.
The Services may link to third-party websites, online services, or mobile applications and/or contain advertisements from third parties that are not affiliated with us and which may link to other websites, services, or applications. Accordingly, we do not make any guarantee regarding any such third parties, and we will not be liable for any loss or damage caused by the use of such third-party websites, services, or applications. The inclusion of a link towards a third-party website, service, or application does not imply an endorsement by us. We cannot guarantee the safety and privacy of data you provide to any third parties. Any data collected by third parties is not covered by this Privacy Policy. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services, or applications that may be linked to or from the Services. You should review the policies of such third parties and contact them directly to respond to your questions.
In Short:We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information.
In Short: We may transfer, store, and process your information in countries other than your own.
Our servers are located in the United States of America. If you are accessing our Services from outside the United States of America, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your Personal Information (see "WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?" above), in the United States of America, and other countries.
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless otherwise required by law.
We will only keep your Personal Information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
When we have no ongoing legitimate business need to process your Personal Information, we will either delete or anonymize such information, or, if this is not possible (for example, because your Personal Information has been stored in backup archives), then we will securely store your Personal Information and isolate it from any further processing until deletion is possible.
In Short: We aim to protect your Personal Information through a system of organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any Personal Information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your Personal Information, transmission of Personal Information to and from our Services is at your own risk. You should only access the Services within a secure environment.
We want to ensure that you are fully aware of all of your data protection rights. Users covered under the California Consumer Privacy Act ("CCPA"), the European General Data Protection Regulation ("GDPR"), or the United Kingdom GDPR are entitled to the following:
The right to request deletion of the data. You can ask for the deletion of your Personal Information. If you ask us to delete your Personal Information, we will respect your request and delete your Personal Information, subject to certain exceptions provided by law, such as (but not limited to) the exercise by another consumer of his or her right to free speech, or our compliance requirements resulting from a legal obligation.
In accordance with applicable law, we are not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re-identify individual data to verify a consumer request.
The right to be informed. Depending on the circumstances, you have a right to know:
The right to opt-out. You have the right to opt-out of the sale or sharing of your Personal Information.
The right to correct. You have the right to request correction of your personal data if it is incorrect or no longer relevant. You also have the right to request Reserv to complete information you believe is incomplete.
The right to limit/restrict processing. You have the right to request to limit or restrict the use and disclosure of sensitive Personal Information.
The right to object to processing. You have the right to object to Reserv's processing of your Personal Information, under certain conditions.
The right to data portability. You have the right to request that Reserv transfer the data that we have collected to another organization, or directly to you, under certain conditions.
(California residents only) The right to designate an authorized representative. You can designate an authorized agent to make a request under the CCPA on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with the CCPA.
The Right to Non-Discrimination for the Exercise of a Consumer's Privacy Rights. We will not discriminate against you if you exercise your privacy rights.
Residents in other jurisdictions may also have similar rights to the above. Please contact us if you would like to exercise one of these rights, and we will comply with any request to the extent required under applicable law.
Verification Process
Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. These verification efforts require us to ask you to provide information so that we can match it with information you have previously provided us. For instance, depending on the type of request you submit, we may ask you to provide certain information so that we can match the information you provide with the information we already have on file, or we may contact you through a communication method (e.g., phone or email) that you have previously provided to us. We may also use other verification methods as the circumstances dictate.
We will only use Personal Information provided in your request to verify your identity or authority to make the request. To the extent possible, we will avoid requesting additional information from you for the purposes of verification. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes. We will delete such additionally provided information as soon as we finish verifying you.
How do I exercise my rights? The easiest way to exercise your rights is by contacting us at privacy@reserv.com. We will consider and act upon any request in accordance with applicable data protection laws.
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.
If you have questions or comments about this notice, you may contact our Data Protection Officer (DPO), by email at privacy@reserv.com or by post to:
Reserv, Inc.
Data Protection Officer
99 Wall Street
New York City, New York
United States of America
If you are a resident in the United Kingdom, we are the "data controller" of your Personal Information. We have appointed a local representative in the UK. You can contact them directly regarding our processing of your information, by email at privacy@reserv.com or by post to:
Reserv, Inc.
Data Protection Officer
275 New N Road
PMB 3077
London
N17AA
Our policy forbids employees from engaging in any other business that competes with our Company. Company policy also forbids a financial interest in an outside concern, which does business with or is a competitor of our Company (except where such ownership consists of securities of a publicly owned corporation regularly traded on the public stock market). We prohibit rendering of the directive, managerial, or consulting services to any outside concern which does business with or is a competitor of our Company, except with the knowledge and written consent of our Chief Operating Officer. If you think that there is a possibility that any business venture of yours may conflict with this policy, it is your responsibility to notify our Chief Operating Officer and obtain approval in writing.
Complaints are an important way for Reserv to receive feedback and provide valuable prompts to review our performance.
If you have a concern regarding the service you have received, please email feedback@reserv.com